You can return or exchange any item purchased at GIADA Online Boutique within 14 days of the delivery date. Please notice that the means and costs of returning your order are at customer’s own expenses, subject to a limit of one return/exchange per order. Here’s how:
Click on the “REQUEST A RETURN FORM” button below and fill in the designated form to complete the application form to initiate your request.
GIADA will strive to get back to you via email within 24 hours. Once your request is accepted, you will receive an authorization code, a guide for exchanges, returns and refund, and an electronic DHL return label.
Make sure the merchandise you return is in its original condition, tags and packaging included, along with any accompanying accessories and documents (instructions, warranties, authentication certificates) and the delivery slip. We advise you to take all necessary precautions to ensure that your product is protected.
Please kindly print the authorization code in your package, along with the original or gift receipt. Use the electronic DHL return label and request a DHL shipping service.
You can certainly use a different courier than DHL. Please send the return to the following address:
- 1. Warehouse GIADA Milano
- 2. Milano, Italia, 20121
- 3. Phone: +39 02 9179 8888
Keep in mind that if you do not use our return label, GIADA is not responsible for any theft or loss during transport; therefore, we suggest you choose a trackable shipping service.
Please beware that for Exchange request, new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order upon receiving your request.
Once your package reaches the warehouse, please allow 3-7 business days (depending on peak time) for your return to be processed. If your return does not meet the conditions you described, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.